4 Ways Intelligent Automation Has Boosted Contact Center Efficiencies

Contact centers are one discipline that has found success in automating human-centric tasks with automation, making their employees more productive and their customers happier. But how does intelligent automation tackle tasks involving unstructured data sources such as video, audio, images, and text? With remote work at an all-time high, video and audio calls and the transmission of images and text have become the norm. Extracting and understanding this content – who is speaking, what are they saying, how are they feeling – in an automated way is now a business necessity to remain competitive.

In this webinar you will:

  • Uncover 4 key areas where intelligent automation can help you gain efficiencies
  • Learn how rules-based automation can automate key tasks in customer-facing functions
  • Discover automation gaps around unstructured data and how to close those gaps with cognitive automation to extract key insights
  • Hear how organizations have found success with intelligent automation and their plans for leveraging AI to take their operations to the next level


Ryan Bazler
VP Marketing

Ryan has over 20 years of experience managing enterprise software and artificial intelligence products. Ryan currently leads product marketing, marketing communications, and demand generation for Veritone’s Commercial Enterprise AI business, powered by the aiWARE Enterprise AI platform.

Alisa DiStaso
Contact Center Solutions Director
Blue Prism

Alisa has over 24 years of experience in Contact Centers, Sales, Technology, and Professional Services. She has held Digital Transformation and Pre-Sales leadership roles in CRM and HCM Experience, where she was responsible for partner management, enablement development and delivery, people management, and solution ownership

Join the webinar on Tuesday, November 9, 2021  at 11:00 AM ET.