The Need: AI Automation
Contact centers need AI automation for:
Fast Data Access – gain deep insights during customer interactions
- Challenge: How to access the system and assemble all
- Need: Immediate customer 360-degree view for live agents
Rapid Resolution – create successful outcomes and delight customers
- Challenge: What is the recommended solution, and how to locate and deliver it?
- Need: Faster resolution and higher quality of the resolution
Customer Insights – extract value from customer conversations in
- Challenge: How to predict what may happen?
- Need: Understand sentiment, intent, and customer need
Omnichannel Availability – support the right channels, when the customer is available
- Challenge: How to integrate all these channels with
- Need: Support multimedia interactions and ingest multimedia content