American businesses conduct an astounding 33 million meetings every day. This multitude of meetings produces enormous volumes of information—but companies never seem to leverage this data effectively enough to justify the investment of time and manpower. To address this issue, new voice-controlled digital assistant technology has arrived on the market that uses AI transcription techniques to make meetings more productive.
A prominent example of this trend is the Eva intelligent meeting facilitator from startup company Workfit, as noted in a recent article in The Wall Street Journal. Eva can transcribe comments made during meetings and turn them into a searchable record. Eva then uses this record to perform tasks including following up on action items, taking note of important decisions and highlighting key moments of a meeting.
This process results in more efficient, effective and creative workers, according to Workfit.
The Menlo Park, California-based company said it used a blend of speech recognition and augmented intelligence, i.e., technology that enhances human capabilities, to develop Eva.
Corporate interest in using systems like Eva has been sparked by the enormous success of voice-enabled digital assistants in the home. These items have taken the consumer world by storm, with Alexa and Google Home having become everyday household objects.
However, corporate acceptance of Alexa and Google Home has been inhibited by their voice-recognition accuracy, which falls short of the demanding environment of the workplace.
The digital assistant Eva is designed to address this concern, with a transcription accuracy rate of slightly better than 90 percent, said Omar Tawakol, CEO of Workfit, in comments made to the Wall Street Journal. This compares to 98 percent accuracy for human transcribers, and 60 percent for machine transcription systems used for phone calls, Tawakol added.
For workers, the arrival of Eva and similar technologies provides a ray of hope that the time they spend attending 33 million meetings every day will not go to waste.
Tyler Schulze is vice president, strategy & development at Veritone. He serves as general manager for developer partnerships, cognitive engine ecosystem, and media ingestion for the Veritone Platform. Learn more about our platform and join the Veritone developer ecosystem today.