Guest Post by Alberto Guisande, @aguisande Veritone Ambassador – Alteryx ACE and Certified Partner – Decision Science – Panama City, Panama A couple weeks ago, I was presented with a solution that was in development, and I volunteered to be a beta tester. I always say YES! to these opportunities, so I embarked in learning a...
For decades, energy has closely followed the law of supply and demand, with these factors being the primary drivers behind pricing. In recent years, however, with the rise of distributed clean energy resources, new drivers have emerged – from weather to device parameter constraints to transmission limitations – that also impact the supply and price...
Summary Audio content creation and consumption is on the rise Netflix, Youtube, and other major publishers are pivoting to take part in the audio entertainment world Veritone Licensing offers content licensing for your audio and podcast projects The coronavirus pandemic accelerated many trends that were rising before the spring of 2020. Consumption of media, especially...
Cognilytica’s Machine Learning Lifecycle for AI Virtual Conference was a three-day online experience held on January 26-28, 2021, focused on the machine learning lifecycle including ML Operations, building models, and model management. Over the course of three days, the event combined live webinar-style panel engagements with pre-recorded presentations, opportunities to connect with speakers and sponsors...
Police Magazine recently hosted their annual Police Technology Exchange Conference where they paired law enforcement command staff and key industry suppliers to discuss how new technology is addressing today’s public safety concerns and challenges. Veritone was featured as one of the key innovators during this event across three sessions. Learn more by watching these on-demand...
Welcome to the 3rd installment in our series on America’s aging electricity grid and the nation’s mission to rapidly decarbonize: Part 1 explored the unique challenges utility grid operators face when managing increasingly diverse renewable energy sources like commercial wind power or residential solar. Part 2 covered the growing potential of artificial intelligence (AI) to...
For years organizations have done well-extracting value from structured data sources. But what about the massive amount of hidden value locked away in video, images, audio files, and text files such as emails and social streams? It’s no secret that over 80% of the world’s data is unstructured and continues to grow rapidly — 30-60%...
Artificial intelligence is transforming contact centers, with technologies like speaker recognition, sentiment analysis and recommendation engines driving operations to new heights of efficiency and customer service. What are the most critical contact center needs that AI can deliver today? Let’s take a quick look at the top-four ways that AI can overhaul your call-center operations...
Remote customer-service operations once were known as “call centers” because they exclusively dealt with incoming customer telephone calls. However, in the Internet era, call centers have been recast as “contact centers,” able to handle a wide range of communications formats beyond voice calls, including email, text messaging, social media and even video recordings. As these...
What does the customer want? How’s the customer feeling? What’s the best way to make the customer happy right now? These questions are the reason why companies create contact centers—places where inquiries about customer mood, intent and the proper response are asked and answered. However, the job of gauging callers’ emotions and objectives and determining...